Why we as UR Tray ?

🛍️ Orders

Q1: How do I place an order on UR Tray?

👉 Simply browse our products, add them to your cart, and proceed to checkout. Enter your details and complete payment securely via Razorpay.

Q2: Can I modify or cancel my order after placing it?

👉 Orders can be cancelled or modified only before dispatch. Once shipped, you may request a return as per our Refund & Return Policy.

Q3: Do I need to create an account to shop?

👉 No, you can checkout as a guest. But creating an account helps you track orders and save details for faster checkout.

🚚 Shipping & Delivery

Q4: How long does delivery take?

👉 Orders are delivered within 3–7 business days across India (remote areas may take longer).

Q5: Do you offer international shipping?

👉 Currently, we ship only within India.

Q6: How do I track my order?

👉 Once shipped, you’ll receive a tracking link via email/SMS. Tracking may take 24 hours to update.

💰 Payments

Q7: What payment methods do you accept?

👉 We accept secure online payments via Razorpay (UPI, Credit/Debit Cards, Net Banking, Wallets).

Q8: Is Cash on Delivery (COD) available?

👉 [You can decide: Yes/No. Example:] Currently, we do not offer COD. All orders must be prepaid.

Q9: Is it safe to pay online?

👉 Yes ✅ All transactions are processed via Razorpay, which uses bank-level encryption for complete security.

🔄 Returns & Refunds

Q10: What is your return policy?

👉 You can return items within 7 days of delivery, provided they are unused, in original packaging, and with proof of purchase.

Q11: How do I return a product?

👉 Contact us via urtrays@gmail.com with your order details. We’ll guide you through the process.

Q12: How long does it take to get a refund?

👉 Once approved, refunds are processed within 5–7 business days via Razorpay to your original payment method.

📦 Products

Q13: Are the products original and authentic?

👉 Yes ✅ All products sold on UR Tray are 100% genuine and carefully sourced.

Q14: What if the product I want is out of stock?

👉 You can click “Notify Me” on the product page, and we’ll alert you once it’s back in stock.

Q15: Do you offer customization?

👉 [Optional – if you do] Yes, some products can be personalized. Check the product description for details.

📞 Customer Support

Q16: How can I contact UR Tray?

👉 You can reach us through:

• 📧 Email: urtray@gmail.com
  
  
• 📞 Phone/WhatsApp: +91 7499954985
  
  
• 📍 Address: Gharkul 19, Solapur 413005 - Maharashtra
  
  
• ⏰ Hours: Mon–Sat, 10 AM – 6 PM
  

Q17: How quickly will you respond to queries?

👉 We reply to emails within 24–48 hours (Mon–Sat).