Return Policy

RETURN & REFUND STATEMENT

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SECTION 1 – RETURNS

Our policy lasts 7 days from the date of delivery. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return:

Your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Certain goods (such as personalized/custom items, hygiene-sensitive products) are non-returnable.

SECTION 2 – REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company—it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at urtrays@gmail.com.

SECTION 3 – EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urtrays@gmail.com and we will provide instructions.

SECTION 4 - SHOPIFY

Orders can be cancelled within 12 hours of placing them. After this window, if the order has already been processed or shipped, cancellations are not possible (only returns apply).

SECTION 5 – SHIPPING COSTS

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund (unless the product was defective/damaged on arrival).

SECTION 6 – EXCEPTIONS

Certain items are exempt from being returned or refunded, including:

Gift cards
Downloadable software or digital products
Health and personal care items

SECTION 7 – CHANGES TO THIS RETURN & REFUND POLICY

We reserve the right to modify this Return & Refund Policy at any time, so please review it frequently. Changes will take effect immediately upon posting. If our store is acquired or merged with another company, your order and refund information may be transferred to the new owners.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes will take effect immediately upon posting. If our store is acquired or merged with another company, your information may be transferred to the new owners.